Support Center
Last updated: August 2026
Need help with an order, a download, or installing a sound pack? Start here — most issues are solved in minutes.
Common Issues
- I didn't receive my download email. Check your spam/promotions folder, then verify the email on your order. Your files are always in your order history.
- My download link expired. Links last 30 days / 5 downloads. Email us with your order number and we'll reissue it free.
- How do I install a pack? Download the WAV pack, open the BooomKeys app, and import it from the sound pack menu. Instructions are in the download.
- My license key isn't working. Double-check the key matches the product. Keys are single-use — email us if it still fails.
Order & Payment Help
- Order status: check your orders.
- Payment issues: your charge appears as "Paddle" on your statement. Contact Paddle support via the receipt email.
- Refunds: see our Refund Policy.
Contact Support
If you still need help, email support@booomkeys.com with:
- Your order number (e.g. BK-XXXX)
- A brief description of the issue
- A screenshot if something looks wrong
We reply within 24–48 hours, Monday through Saturday.