INSTANT DOWNLOAD AFTER PAYMENT • NEW SOUND PACKS • WORKS WITH THE BOOOMKEYS APP • INSTANT DOWNLOAD AFTER PAYMENT • NEW SOUND PACKS • WORKS WITH THE BOOOMKEYS APP •
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Refund Policy

Last updated: August 2026

1. Overview

BooomKeys sells digital keyboard sound packs that are delivered instantly after payment. Because digital files cannot be returned once delivered, our refund policy is deliberately strict. Please read it carefully before purchasing.

2. Digital Goods — Cancellation Rights

Digital products are delivered immediately after payment. Where consumer protection law or Paddle's buyer terms provide a cancellation or cooling-off period, those rights apply. By requesting immediate delivery and starting a download, you may lose a statutory cancellation right where permitted by law. Outside those rights, we do not offer refunds for:

  • Change of mind or buyer's remorse
  • Purchasing the wrong product
  • Compatibility issues with your specific device or software (system requirements are listed on each product)
  • Not liking the sound style after delivery

3. Defective Files — 7-Day Guarantee

If a delivered file is corrupted, incomplete, or does not function as described, you are entitled to a remedy. To qualify:

  • Contact us within 7 days of purchase.
  • Provide your order number (e.g. BK-XXXX) and a description of the issue.
  • We may request a screenshot or error details to diagnose the problem.

Depending on the issue, we will, at our discretion:

  • Provide a corrected or replacement file, or
  • Issue a full refund, or
  • Offer store credit toward a different product.

4. How to Request a Refund

Email support@booomkeys.com with your order number and a clear description of the problem. Include "Refund" in the subject line. We respond within 24–48 hours, Monday through Saturday.

5. Refund Processing via Paddle

BooomKeys sells through Paddle, our merchant of record. All approved refunds are issued through Paddle:

  • Refunds are initiated by us in the Paddle dashboard and processed within 5–7 business days.
  • Funds are returned to the original payment method used at checkout (card, PayPal, Apple Pay, or Google Pay).
  • Card refunds typically appear within 5–10 business days; PayPal refunds are usually faster.
  • Refunds exclude any processing fees already incurred, except where the refund is due to our error.

6. Disputes & Chargebacks

As our merchant of record, Paddle handles payment disputes and chargebacks. If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a formal dispute. If you contact Paddle directly, they may request information about your purchase.

7. Contact

Refund inquiries: support@booomkeys.com