Frequently Asked Questions

Everything you need to know about BooomKeys sound packs, delivery, licensing and payments. If you can't find your answer here, email support@booomkeys.com — we typically reply within 24 hours.

Installation

How do I install BooomKeys and new sound packs?
Follow the step-by-step installation guide — app install, permissions and one-click sound pack installs, all covered.

Delivery & Access

How do I receive my sound pack after purchasing?
Delivery is fully automated and instant. As soon as your payment is confirmed, your download link and license key (if applicable) are generated and delivered in three places:

• The order confirmation screen at checkout
• Your order history on the site
• Your inbox — a delivery email is sent to the address you provided

Is there any physical shipping?
No. BooomKeys is a 100% digital product store. There are no shipping costs, no customs, and no waiting periods — files are delivered worldwide the moment payment clears.

My download link expired or exceeded its limit — what now?
Each download link is valid for 30 days with up to 5 downloads. If it expires or you hit the limit, email support@booomkeys.com with your order number and we'll reissue a fresh link free of charge.

Installing Sound Packs

How do I install a sound pack?
Download the WAV pack, then open the BooomKeys app and import the sounds via the sound pack menu. Detailed instructions ship with each download.

Do the sounds work on my keyboard?
Yes — our packs are WAV files designed for keyboard sound apps and work on any Mac that supports custom sound packs, including the BooomKeys app.

Licensing & Usage

Can I use the sounds commercially?
Each pack includes usage terms for personal, creator, and client work. You may use the sounds in your own content, streams, videos, and client projects; the raw files may not be resold or redistributed.

Can I resell or redistribute the files?
No. You may use the packs in your own work, but reselling, sharing, or redistributing the raw WAV files — free or paid — is strictly prohibited and violates the license.

What is a license key?
Some packs are delivered with a unique license key tied to your purchase. Treat it like a serial number — it is single-use and cannot be reissued if lost, so back it up.

Payments

What payment methods do you accept?
All major credit & debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay — securely processed by Paddle, our merchant of record.

Is it safe to pay on this site?
Yes. Paddle is a PCI-DSS Level 1 certified payment provider. Your card details are encrypted end-to-end and never touch our servers — we only receive the payment confirmation.

Why does my statement show Paddle?
Paddle is our merchant of record — they process billing and taxes on our behalf, so charges appear on your statement as "Paddle" or a Paddle entity name.

Refunds & Cancellations

Can I get a refund on a digital product?
Digital files are delivered instantly. Any cancellation or cooling-off right required by your local law or Paddle's buyer terms still applies; requesting a download may affect that right where legally permitted. Defective or corrupted files are covered by our 7-day remedy — see our Refund Policy.

How are refunds processed?
Approved refunds are issued through Paddle to the original payment method. Processing normally takes 5–7 business days after approval; the applicable cancellation window depends on your location and Paddle's buyer terms.

Orders & Account

I didn't receive my delivery email — what should I do?
First check your spam/promotions folder, then verify the email you entered at checkout. If it's still missing, your order history has everything — or contact support with your order number.

Can I change the email on an order?
Contact support within 12 hours of purchase and we'll do our best to update it before delivery is sent.

Still Need Help?

Email support@booomkeys.com with your order number (e.g. BK-XXXX) and a description of the issue. We respond within 24–48 hours, Monday through Saturday.